The client is in hospitality business providing cleaning service at multiple locations within the Australian region.
The client was looking for end-to-end business process automation ensuring better alignment with customers, vendors, operations team. The client wanted an automated process of task delegation to vendors, getting a real time status update on the facilities cleaned and exercise centralised operational control over the business as regards order execution. Also, they wanted to send automated reminders to customers on important events, get customer history and relevant dashboard.
Krios recommended Service cloud implementation to seamlessly align vendors, customers, cleaning assignments. The solution ensured task process automation including the customer feedback on the service. The solution also automated invoicing, expense claim, payment summary and financials. The solution offered useful dashboard for the client management.
- The solution reduced the manual communication task of reminding customers and vendors by 80%
- The solution reduced the task delegation effort by 85%
- Overall cost reduction with process automation was 45%