Case study

Efficient managed service solution

CSAT score of 5/5

Customer challenge:

The client was looking for managed service provider to offer enhancements, support, issue resolution in following areas of its Salesforce system.

  • Accounts Management: Prevent system issues before they impact users.
  • Products Management: Services for changes in product or its configurations.
  • User Access and Authorization Management: Provide support for any user creation issues or guide.
  • Docu Sign Integration: Support for DocuSign changes.
  • Community: Any changes needed.
Krios solution:

Krios put together a managed service team to offer following services:

  • Perform user administration, data administration
  • Maintain Salesforce CRM stability and health by monitoring solution’s state and taking preventive measures against any occurring issue.
  • Handle security checks to spot threats to the Salesforce solution and address them immediately.
  • Spot and eliminate errors in code, fix performance issues, tune misconfigured features and add-ons to ensure spotless Salesforce performance

Krios suggested several proactive improvements in the solution and helped to keep the solution running effectively at an optimum cost base with an experienced team.