Case study

Digital transformation through Sales Cloud implementation

100% achievement of zero person dependency target


Our client is India's largest luggage Manufacturer company which manufactures luggage and travel accessories. It is the world's third largest and Asia's largest luggage maker. The company has more than 8,000 retail outlets across India and a network of retailers in 50 countries.

Business requirements:
  • Replace Excel, pen & paper based customer and opportunity tracking
  • Track opportunity pipeline
  • Prospect tracking & engagement
  • Actionable insights on all key data
  • SAP should be the source of truth
  • Better tracking of all activities related to key data
  • Ongoing feature enhancement & continuous improvements
Krios solution:
  • Digital transformation and Salesforce Sales cloud implementation
  • Initial phase covered configuration of out of the box (OOTB) features of Sales cloud. We also implemented Lightning experience for Sales users
  • Following Salesforce OOTB features were configured: List Views, Kanban View and other opportunity management features
  • Complete Lead Management module was configured to track known universe prospects
  • Appropriate account, lead & opportunity reports, dashboards were configured to get the desired insight for faster decision making
  • Tracking of sales user activities like events, tasks along with appropriate business rules. Used Activities – Events & Tasks along with appropriate business rules for better tracking
  • Customer & Product master data loaded from SAP and established a standard process for data sync up
  • Krios will continue to be value added Salesforce partner for the client
Krios value adds:
  • Achieved zero person dependency target
  • Built a digital solution to enable work from anywhere
  • Improved deal closure rate
  • Improved opportunity pipeline tracking
  • Better tracking of user activities
  • Improved decision making with better business insights
  • Reduced turn around time enhancing the customer experience
  • Improved customer engagement

5/5 CSAT score